Candice WillieHomeowners may hear their previous lender’s name during a field inspection due to loan transfer lag time. Learn why this happens and what it means.
Candice WillieWondering why a company you've never heard of sent an inspector to your home? Learn how mortgage servicing works and what to do when this happens.
Candice WillieYou’re a homeowner. Someone knocks on your door or is spotted taking pictures of your house, and you’ve never heard of them. You call your mortgage company, and they don’t have a record of it—or they mention a different company you’ve never heard of either. It’s confusing, frustrating, and happens far more often than people realize. Here’s why: there are multiple layers of companies involved in an exterior-only occupancy property inspection, and each layer can pass responsibilities along without ever speaking directly to you.