Policies & Notices
Our goal is to ensure transparency and trust in all our interactions. We encourage you to review these policies to better understand your rights and responsibilities when engaging with our services. If you have any questions or need further clarification, please feel free to contact us directly.
Explore Our Policies & Notices
We want to provide our clients and partners with essential information about our practices, terms, and legal obligations to ensure a transparent and trustworthy relationship. This page contains detailed descriptions of our privacy policies, service terms, compliance standards, and disclaimers. By reviewing this information, you will gain a clearer understanding of your rights and responsibilities when using our services. We are committed to maintaining the highest standards of integrity and compliance. If you have any questions or need further clarification, please feel free to contact us directly. Your trust and satisfaction are our top priorities.
Terms of Service Agreement
This document outlines the rules and guidelines for using our services, including your rights and responsibilities as a customer, the scope of our services, and the legal framework governing our interactions. By continuing, you acknowledge that you have read, understood, and agree to abide by these terms. If you have any questions or need further clarification, please contact us before using our services. Your understanding and acceptance of these terms are crucial for a smooth and transparent experience with The Signature Pros.
Payments and Security
The effective date of this policy is June 24, 2025.
We process all payments through PCI-DSS Level 1 compliant platforms, including Stripe and Square. These platforms handle payment information using industry-leading encryption and security protocols. At no point do we store or have access to your full credit card details. Your transactions are processed securely and directly through these trusted payment service providers.
We are committed to protecting your information and ensuring a safe, reliable checkout experience.
What that means
Stripe and Square handle millions of transactions annually, meeting the strictest requirements set by the PCI Security Standards Council.
They undergo annual on-site assessments by a Qualified Security Assessor (QSA) and perform regular network scans and security testing.
As a merchant using either Stripe and Square through their hosted systems, we benefit from their PCI compliance because:
The most sensitive cardholder data is processed directly through them (not our own servers).
Notice of Notarial and Travel Fees
In accordance with Maryland law, the following notarial service fees apply:
* 8.00 per notarial act (in-person)
* $30.00 per notarial act (remote/online)
When services are arranged directly between the notary and the signer, a flat travel fee and the IRS standard mileage rate for business travel may be charged. These fees are calculated from the point of dispatch (where the notary is located at the time of the call) to the appointment location (customer's choice - home, school, work, library, etc.) and are clearly itemized on the final invoice.
For services coordinated through third-party professionals—including but not limited to attorneys, paralegals, title companies, and real estate professionals—fees may differ based on service agreements, document types, and assignment scope.
Additionally, real estate transactions involving title insurance are exempt from Maryland’s regulated fee caps for notarial acts.
In such cases, notarial fees are considered part of the overall settlement service charges and may differ from the standard rates.
The Maryland Insurance Administration has authority to regulate the business practices of title insurance producers and companies—not individual service fees such as those for notary, courier, or document preparation services. These settlement-related charges are negotiated between the service provider and the party coordinating the transaction, and must be disclosed prior to closing.
All invoices are provided with clear itemization to maintain transparency and compliance with applicable laws.
(Source: A Consumer Guide to Title Insurance, Maryland Insurance Administration) - page 8
Comprehensive Apostille/Authentication Disclaimer & Client Acknowledgment
We will process your documents in accordance with all applicable state laws and regulations, ensuring that every notarization, apostille, or authentication step complies with the legal requirements of the jurisdiction in which the service is performed. We do not conduct any actions that conflict with the laws of any state.
However, we cannot and do not guarantee that your documents will be accepted by the foreign authority, embassy, consulate, or institution to which they are submitted.
Document rejection can occur for many reasons outside of our control, including but not limited to:
Document content or formatting errors;
Acceptance policies of the receiving foreign government;
Language, translation, or certification requirements;
Timeliness, expiration, or outdated information;
Incomplete or incorrect client-provided information.
For example, a document issued in Washington, D.C. but notarized and apostilled in Maryland may be processed legally under Maryland law. However, a receiving authority in a foreign country (such as Colombia) may still reject the document due to their own internal policies or perception of inconsistency in the legalization chain.
By proceeding with our services, you (the client) acknowledge and accept the risks listed above. You agree that The Signature Pros shall not be held liable for any delays, rejections, or non-acceptance of your documents by any foreign or domestic entity once processing is complete.
Document Legalization
Refund Policy
Document Legalization Refund Policy
The effective date of this policy is June 30, 2025.
Once work has begun on your file—including but not limited to intake, document preparation, courier dispatch, notarization, or payment of government fees—all payments are non-refundable.
However, if a document is rejected due to a verifiable error or omission made by The Signature Pros, and not due to any of the client-related or jurisdictional issues listed above, a full or partial refund may be issued at our discretion.
Any refund request must be submitted in writing to [email protected] within 10 business days of the rejection notice and must be accompanied by official documentation outlining the reason for the rejection. Refunds will not be considered without this documentation.
Remote Online Notarization (RON) Terms and Conditions
This document outlines the policies, rules, and guidelines for using our Remote Online Notarization (RON) services, including your rights and responsibilities as a customer, the scope of our services, and the legal framework governing our interactions. It explains key aspects such as identity verification, payment terms, session recording, and compliance requirements to ensure a clear understanding of the process. By proceeding with a Remote Online Notarization, you confirm that you have read, understood, and agreed to abide by these terms. If you have any questions or require further clarification, we encourage you to contact us before scheduling your notarization. Your acceptance of these terms ensures a smooth, secure, and legally compliant experience with The Signature Pros.
Physical Copy of Translated Documents
Most consulates and foreign entities accept a digitally signed sworn translation that is printed and submitted with other documents. However, in limited circumstances, a physical hard copy with a wet signature or notarized certification may be required—especially in U.S. states that do not accept remote notarizations (e.g., California). Translation Copy Format Disclaimer: It is the client’s responsibility to confirm whether the receiving consulate, government office, or institution requires a physical original. If a physical hard copy is needed, additional processing and shipping fees will apply.
Notice of Content Updates and Revisions
The information provided on this website is for general guidance and informational purposes only. While we strive to ensure the accuracy and timeliness of the content, all information is subject to change without prior notice. We reserve the right to update, modify, or revise any content at our discretion to reflect the latest information and changes in policies, services, or resources. It is recommended that you verify important details with official sources or contact us directly for the most up-to-date information. By using this website, you acknowledge and accept that updates may occur without formal notification. Please revisit this site regularly to stay informed of any changes. If you have questions or need clarification, feel free to reach out to us at [email protected]
Get In Touch
Assistance Hours
(By Appointment)
All appointments must be finalized with a confirmation call from a team member.
Get In Touch
Assistance Hours
(By Appointment)
All appointments must be finalized with a confirmation call from a team member.
